When will my order ship?
We do our best to get things organized and out the door quickly. Orders are packed and shipped Monday through Friday only. An order placed by 3 pm CST are usually processed the same day - 72 hours, though our policy is officially five days from receipt of the order.
Suppose we cannot process your order due to inaccurate or incomplete payment or address info. In that case, your order processing will be suspended for a maximum of 5 business days or until we hear back from you (whichever comes first). If we cannot contact you or confirm those missing details, your order will be canceled, and a full refund will be issued if your account was charged.
My order status says “Unfulfilled.” What does that mean?
“Unfulfilled” means your order has been received and is being processed. Once your order is packed up and ready to go, the status will be changed to “Fulfilled.” We’ll give you a heads-up about your order’s status change via email and your tracking number.
How will I know when my order has been shipped?
You’ll receive an email notification with your tracking number as soon as your order has been packed up and sent out.
How Is COVID-19 Affecting My Order?
Currently, all packages are still being shipped out and delivered. There may be slight delays with fewer employees at warehouses, but we greatly appreciate your patience with any reasonable delays that might occur!
Can I Get COVID-19 From My Package?
Experts at the CDC (U.S. Centers for Disease Control) and WHO (World Health Organization) have stated that the likelihood of catching the COVID-19 virus by touching mailers or other shipping containers is low.
Do you offer free shipping on wholesale orders?
Wholesale orders do not qualify for free shipping on orders over $75. To qualify for free shipping, orders must be over $200. Please email us at firstname.lastname@example.org for wholesale information